Fulfilling Customer Needs
This volume is structured around the need to understand capacity, measure capacity, measure performance, and balance requirements and resources for production. All of these elements are combined in the book into an integrated model for optimizing the performance of the organization.Figure 5.24 Customer Service Level 2 Process Data Sheet Figure 5.25 Customer Service Level I Process Data Sheet The ... Process Description: Customer Services Representative Process Owner: Angie Whitticr Customer Service Manageranbsp;...
| Title | : | Fulfilling Customer Needs |
| Author | : | Harry K. Jackson, Normand L. Frigon |
| Publisher | : | John Wiley & Sons - 1998-06-01 |
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